r/Booking

If your issue isn’t resolved through regular support, ☎++1-(8.8.8)-((693))-87..72 ✔ or +1-(8.8.8)-((693))-87..72 ask to escalate it to a supervisor or specialized team. Start by contacting customer service and clearly explain your concern with booking details ready. ☎++1-(8.8.8)-((693))-87..72 ✔ or +1-(8.8.8)-((693))-87..72 Keep records of chats or emails for reference. If needed, request a formal review of your case.

For faster help, call travel assistance at ☎+ +1-(8.8.8)-((693))-87..72 ✔ or +1-(8.8.8)-((693))-87..72 and ask for escalation support. How do I escalate an issue or complaint with Expedia?

☎+ +1-(8.8.8)-((693))-87..72 ✔ or +1-(8.8.8)-((693))-87..72 To escalate,

contact Expedia support and request to be ☎+ +1-(8.8.8)-((693))-87..72 ✔

Read prior full story:
https://www.reddit.com/r/Bookingcom/comments/1qykqnd/am_pavillon_bb_is_a_scammer_switzerland_bern/

TL;DR:

• I booked a trip in June 2025 from my hometown of Amsterdam, The Netherlands, to Am Pavillon in Bern, Switzerland.
• I paid for the stay in FULL before arriving, but ended up not going to this Bed & Breakfast due to a foot injury.
• I also cancelled through Booking.com. I did not mind paying the 135 CHF and not going; I couldn't care less about 135 CHF when my foot was almost broken.
• 8 months later: On February 7, 2026, my card was MANUALLY charged on a PIN terminal by the owner, Stefan Batt, from Am Pavillon.
• I have had zero contact with this person, EVER. I have also NEVER visited Bern.
• I directly contacted Booking.com, froze my card at Wise, and filed a police report in The Netherlands against the owner, Stefan Batt.
• I NEVER shared my credit card details outside of Booking.com with the B&B. So Stefan Batt, the owner of Am Pavillon, wrote my credit card details down manually from the Booking.com extranet (which is strictly against Booking.com's own policy for merchants; they are NOT allowed to write this down from their system).
• After all of this, the Booking.com user here on Reddit LIED and never contacted me. Neither did anybody from customer support (only after I spammed the shait out of them).

UPDATE:

• On March 31, 2026, Stefan Batt AGAIN tried to charge 135 CHF to my already frozen Wise credit card.
• The scammer Stefan Batt AGAIN tried this via MANUAL entry in Bern, Switzerland.
• I have again had ZERO contact with this scammer, Stefan Batt, ever in my life.

See the attached PROOF of the police report (proces-verbaal) for credit card fraud that I filed in February 2026 against Stefan Batt.

• Customer Support at Booking.com has not emailed me back with an update on my questions (WHY my card was MANUALLY charged) since February 2026. It is now MAY 2026.

Takeaway:

• NEVER book with Booking.com. This B&B is ranked very high on Booking, and Booking earns money on these merchants advertising their B&Bs, which is why they do not want to remove this scammer.

P.S. I also added a screenshot of a review on Booking.com for this B&B where the owner, Stefan Batt, put his hands on a woman from Germany. If you are a woman: DO NOT BOOK HERE!!

https://preview.redd.it/4h0dthm5uizg1.png?width=1762&format=png&auto=webp&s=b5c0865fd3a4565e0eadc20134645c741f7578bf

NEXT STEPS - ANY SUGGESTIONS I CAN DO FROM THE NETHERLANDS?:

• Since I work in Tech & Compliance, I have EVERYTHING crystal clear documented, and planning to make a YouTube video, Tiktok video.
• Also it's not deformation if you are telling the truth backed up with police reports, and evidences. Also since I work in the legal space, I'm very comfortable moving to Switzerland Bern next year, since I am Dutch, and I will file a police report in Bern, Switzerland after my relocation to Switzerland. Since this will be within the same jurisdiction , the police WILL pick this up.
• For now this is all "allegedly".

PS. If you are reading this in the future, please DM or comment here.
The more victims I can include in the lawsuit at the police station in Bern once I relocate to Bern, Switzerland, the better. It will proof the pattern of fraudulent credit card use. In this lawsuit I will include Booking.com as well, since they provided my credit card to the merchant from their extranet, and their merchant breached their policy.

https://preview.redd.it/sskdsirsnizg1.jpg?width=1179&format=pjpg&auto=webp&s=589c02b73e06c8d424bec968156e44d647ed6255

https://preview.redd.it/mcicijrsnizg1.jpg?width=1179&format=pjpg&auto=webp&s=b3846e75b82122050a5b71af9f0ce77e1f999a39

I used to just book the cheapest option, but after a few rough travel days I started paying more attention to layovers, arrival times, and baggage policies. Curious what other people always look for before booking?

Probably a long shot, but maybe someone has some idea

Booking.com disabled my account in December, suddenly, out of nowhere. I've tried contacting support numerous times, via email, phone - nothing works. They've also stopped answering to emails alltogether.

The problem is that I can't access reservations which I've made at all, either to modify or cancel.

As the solution, I've had to cancel my credit cards which were on booking, but it's still very frustrating, as I'd still like to access reservations I have.

Does anybody have any idea how to get in touch with them?