r/ASUSROG

Hey everyone,

I’m currently on a warpath with ASUS over my 2024 G14 (GA403) and I’m posting this here so anyone else facing "black screen" or flickering issues doesn't get fleeced for $400+.

The Cycle of Failure:

• August 2025 (RMA #USBVT71457): My screen died—flickering, then total blackout. Sent it in, and it was fixed under warranty.
• April 2026 (RMA #USBVW30194): Less than 8 months later, the exact same issue happened.
• The Quote: Since I’m now technically "out of warranty," ASUS is quoting me $400 for a "Full Display Module Replacement."

The Reality: It’s a $20 cable, not the screen. ASUS knows this is a design flaw. The 2024 G14 uses a specific eDP/OLED ribbon cable (Part #E475341 / GA403 EDP TSG) that is routed through the hinge in a way that causes friction and heat stress until it shorts out.

Instead of replacing the cable, ASUS forces you to buy a whole new top-lid assembly. When I pushed back and mentioned the recurring failure, they immediately offered a 20% "loyalty" discount—a clear tactic to avoid acknowledging a manufacturing defect while still overcharging for a "repair" that failed in less than a year.

The Evidence (Save these links for your own disputes!):

1. Reddit prevented me from posting with links in the body. See my comment below for links.

What I’m doing about it: I am refusing the "discount" and escalating this to ASUS Executive Care (executivecare@asus.com). I’m arguing that a "repair" that lasts only 8 months isn't a repair—it’s a band-aid on a known defect.

If your 2024 G14 screen is acting up:

• Do NOT just pay the $400 invoice. * Reference the eDP cable Part #E475341.
• Cite your previous RMAs if this has happened before (it's clearly a recurring failure).
• Ask for an escalation to a supervisor immediately.

ASUS claimed they were "changing" their RMA practices, but they are still trying to sell $400 "Display Modules" to cover up a fragile $20 cable.

Has anyone else had their "repaired" 2024 G14 fail a second time? I'm trying to see how widespread this "8-month failure cycle" really is.

Just purchased a brand new ROG Strix G16 (i7-14650HX, 16GB+1TB SSD, RTX5060)

(In general and my laptop specific) Any tips and tricks for set up and optimisation would be greatly appreciated, as I have no previous experience with windows.

I'd love to hear people's experiences with the Rog Strix G16 laptop. I am beyond frustrated with what I'm experiencing.

I just got this in January, and I spent $2k to get the better graphics card. It crashed so many times doing basic things on Chrome/Zoom. I sent it in for an RMA and they replaced the motherboard in early March. I got it back a couple weeks ago and it's still crashed 3 times since.

After the first two crashes, I tried this battery setting adjustment to see if it would help but it still crashed again today. Does anyone know if there's a magic trick to help fix this PC, or do I need to send it back into Asus for another RMA?

Every time it crashes, I get the "black screen of death" but it's always visually wrong. It's like double-visioned and torn/ripped looking.

Model number: G614FR-ES96
Graphic card: NVIDIA GeForce RTX 5070Ti
Processor: Ryzen 9 9955HX

Hi! I vaguely had a Linux experience (Ubuntu) with my ROG Strix. I remember having some issues at first with the GPU some games compatibility on Steam and other ones, which in the end I could fix them with some workarounds. However I neve had the opportunity to feel fully convinced with the switch. Does anyone here is running Linux as his primary OS and feel comfortable with it or like everything is in place? Maybe some other experiences regarding this switch or just share tips to overcome it.

I would love to go for a full Linux experience but a guide or experience to set it up would be truly helpful:) Thanks in advance.

I have this monitor for a week, and comparing to the previous PG32UCDM which I had before, the pixel cleanning mechanism has a strange behaviour. After I turned off the pixel cleaning reminder message because it was showing after 4 hours although I set it to 8 hours, now I noticed that everytime I turn off PC the asus logs flashes and starts pixel cleanning. Is it normal for the monitor to start pixel cleanning automatically when the monitor turns off although I haven t used it more than 2-3 hours since the last pixel cleanning?

I was smashing buttons gaming and accidently changed the laptop display to a yellow tint (eye strain setting?) and cannot figure out the keyboard command that got me here or that can reverse it. Help is appreciated!

I just bought and received an Asus Scar 18, and it's nice that there's a dedicated button for switching performance mode. But when I press it, there's no on-screen indication of what mode it's actually in. So I'm perpetually naive to what performance mode the laptop is actually in unless I go into Asus or Windows software to check, which entirely defeats the purpose of having a dedicated button separate from that software.

Is the on screen display missing from my laptop somehow? I have the OSD option on in Armory Crate but it doesn't make a difference.

I have a Harpe II Ace that comes with the SpeedNova 8K receiver. I'm considering picking up a Rog Azoth (75%) keyboard but noticed it comes with the omni receiver.

Will the Azoth work with the SpeedNova receiver that came with my mouse? It would be great not to have to add another receiver to my desk / setup.