u/waitmyhonor — reddlx

Got the Costco card. Less than a week, already tagged for fraud and can’t use the card. My purchases? Costco items. Costco gas. And a book at a book off store. The app says call their number so I did. Now I need to verify. Security password answer? Said it, but wait, the AI bot can recognize it? Say it again. Wait a moment before transferred to a live agent. Live agent asks it again and can confirm it now. Cool. Live agent does the second step of verifying. But wait, we need to verify you by calling your number and send a text. Okay, great let’s text the number I am using right now. Simple, right? No. Apparently their system prevents it (which makes total sense because it’s not their like own 2FA system gives you the option to send a verification code…through your phone). I’m asked to provide a second number, but guess what? The number I give can’t be verified because it’s not on my account. Okay, how do I add a second number? Here’s the best part, you can’t! So how can I verify? Do I have any other Citi product? Nope. Then unfortunately sir, you’re screwed. We’re going to halt your card activity and send you a mail in 10 business days. You must call us back with a reference code so we can continue this call. WAIT WHAT? So I’m calling you again. With the same number that you don’t trust to send me a text. Where if there’s an instance of fraud you think of I give you the reference code, then we’re clear? Why don’t you just ask me to verify any of my other information like address, birthday, social security, or even my other security questions?