u/siposbalint0

Edit: they messaged me with the label, it's all good, DHL tracking was hiding the street and house number for privacy concerns.

Professional seller from Germany, outstanding reviews. He marked the package as "sent" on 04.24., but didn't share the tracking code with me, only after I asked them. The DHL tracking shows that a label was created digitally, but they haven't received a letter yet.

Yesterday (04.28.), the seller has posted the letter according to tracking from a retail outlet, 4 days after marking the item as shipped.

My biggest issue is that I noticed on Monday (before the item was even shipped in reality) that the DHL tracking is missing half of my address, they input the zip code, city, floor and apartment number, but it's missing the street name and house number. I double checked the CM order and my full correct address is there, as people before has managed to ship to it.

The seller has been ghosting me since I asked for a tracking number. I pointed this mistake out to them and asked for the shipping label, but there is no response. Should I just let the package be returned to them a few weeks from now and let them figure it out, or involve support in some way?

This is incredibly frustrating, I ordered cards from my deck from Italy almost a month ago which are yet to arrive, and it might take another month according to the seller, that's why I started grabbing cards for another deck in the meantime so I can at least play something at my LGS, but it seems like this one won't be delivered either, and by the time anything would arrive, the new set will come out already.

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u/siposbalint0 — 16 days ago