Coworker training me does not like me / making job so difficult
Hello!
I don’t know how I always get in the position of being walked all over but alas… I do.
I’ve been training for 2 weeks for this job I really need and I’ve been trying my best. I’m a receptionist at a doctors office that mostly sees cosmetic clients. I just shadowed for a couple of days before the 2 weeks bc I hadn’t yet graduated so I’ve only officially been doing stuff for two weeks.
The girl training me, let’s call her Jessica, has been there for 6 years. She obviously knows what she’s doing, no doubt about that! She is super detail oriented and I really admire that but she has been at this a long time and I haven’t. My friend warned me (who quit this job and got a better one) that the girls can be tough and birchy. She was right!
I know I’m sensitive, that’s not a question , but the snide remarks from Jessica and the anger I feel from her during training makes me so upset and literally shaking when I go into work.
Whenever I freeze for a minute, I can hear in her voice her irritability when she corrects me (it’s very condescending). Today I didn’t get up in time to clean a rooom and she just yells at me and goes “Go.” Kinda like you would talk to your dog or a toddler. I also make little mistakes here and there when she’s watching over my shoulder because if I don’t do it in the exact order she does things, she corrects me and says it’s wrong. I know she thinks she does things the most efficiently but if I get the job done and it’s right, I don’t see why that’s a problem.
Today I forgot how to check a patients insurance and was kinda panicking and she goes “it’s almost been 2 weeks, you should know this by now.” Which is true, absolutely, but I’m still getting in the swing and I need to do it a bunch before I can fully remember. I just said I know because I don’t know what I should say or if I even should stand up for myself. My office manager pulled me aside today to talk about training and to ask her questions and our convo lasted about 2 hours (I don’t even know how), but when I came back Jessica was obviously pissed and goes “well did you learn anything?”
I knew I had to have thick skin to have this job and I’m definitely not going to quit over these little things. But it’s getting to the point where I can’t even ask her questions and it’s still training period. I only have. A couple more days left of training but I’ll still have to work literally right next to her and I’m going to he so scared to ask her questions.
I still remain super kind, always trying to thank her for her help. She isn’t receptive and doesn’t seem to like me. She said she hates training but volunteered for me because she wanted this new girl to be “good” (they have been through over 11 receptionists in the last 5 years).
She also hates the office manager and talks about her literally right in front of her office, talking about how annoying she is and how she wants to beat her ass lmao (not sure of that lore yet).
I just don’t know what to do. I’m scared to go in tomorrow and make mistakes because I know I will because I know she will get aggravated with me and talk down to me. I always get talked to like I’m stupid and I’m not sure why.
Any advice would be helpful. :)