u/WittyAvocadoToast

So I ordered a Tula FTG over a week ago, was supposed to get to me last Saturday right before mother’s day(was a gift to myself really) and ontrac lost it!

Tula CS told me to wait until Wednesday but I waited until Tuesday and when nothing had been updated contacted ontrac. Agent told me they lost my package and to contact the seller. Getting a hold of someone has been impossible! I’ve left more than one VM and no one has called me back!

I get an email reply today saying “sorry, we’ll ship out a new one” no idea when or anything. Finally they get back to me saying it will take 3 business days to process and ship. Like WTH! I know it’s not their fault but they aren’t even trying. I’ve had a package get lost before and the company sent the item priority same day and I got the item next day! I’m not even expecting that but come on!

Anw now I’m thinking if I even want to give them my money at all. I am looking at the Boba X since it’s available on Amazon for next day delivery and looks very similar. Only thing is this one doesn’t have lumbar support so I’m a bit hesitant. Has anyone tried both Boba X and Tula FTG and did they feel similar enough? My baby is 12 months and 23lbs 30inches tall. I am 4’11, with a weak core(going to PT).

Had a 700$ order stolen by ontrac and Nordstrom is refusing a refund because it was marked delivered screw Nordstrom ill never shop with them again

I ordered a pair of shoes that was shipped with OnTrac, and historically they have always been very poor in regards to deliveries whenever I’ve had the displeasure of having to engage with them. Has anybody else had any similar experiences while ordering directly from Vans? I’m based in the western US, so maybe service will vary across the nation. Thoughts?