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Hey all, looking for some advice on how to handle this.
I recently stayed at the Holiday Inn Express Woodstock, va and had a pretty bad experience. We booked 3 rooms total.
🦠 Room 124: found what appeared to be black mold inside the AC unit. I ended up feeling physically sick and couldn’t breathe through my nose the entire night.
🪳 We reported it and got moved to room 125… which had cockroaches.
🚪 When we brought everything to management/owner’s attention, instead of resolving it, we were told to leave the property.
On top of that, I later found out there was a recent health inspection noting issues like musty/mold-like odors, high humidity, moisture damage, and dirty AC units with debris/insects—so it doesn’t seem like this was a one-off issue.
The hotel only refunded 2 of the 3 rooms, even though the entire stay was affected and we were asked to leave.
My questions:
💸 Should I be pushing for a full refund for all 3 rooms?
🏢 Is it better to go through corporate (IHG) vs. disputing with my credit card? We used Priceline..
📄 Does having documented inspection issues help my case?
📢 Any tips on how to escalate this effectively?
Appreciate any guidance—this is the first time I’ve dealt with something like this.