r/askhotels

Might get an offer for a front desk agent in New Jersey. (Location is managed by Concord Hospitality) Has anyone worked for Hyatt or Concord Hospitality in New Jersey? Did they drug test pre-employment? I just smoke weed in my personal time. None of the hard stuff. NJ CREAMMA protects cannabis users but their posting says drug free workplace.

Looking for real RECENT experiences please (2025-2026)

TLDR: Will I get drug tested for WEED specifically in the LEGAL state of New Jersey for the front desk role and not get the offer?

Hey fam,

Super concerned and pissed off right now, gearing up to file a complaint with the Better Business Bureau unless anyone has suggestions.

I stayed at a hotel last month which I booked and paid for in advance thru Agoda. When I got to the hotel they told me there was a discrepancy in the payment paid and what was owed. (About $600 for four nights.) I got in at 1:30am so I just paid it. In the morning, I called Agoda and successfully reached a customer service agent. They were super confused, and apologetic, and even tried to reach the hotel while I was on the phone but for whatever reason they couldn’t. They then asked me to get a printed receipt upon my departure and then provide that to Agoda, and they would reimburse this as they agreed I should not have owed any further amount

Unfortunately, I realized after I got the receipt that I didn’t have an email besides the no reply one. I got a new one from an agent on Agoda chat, and then emailed it there. No response. Kept getting on chats, some evidently AI and some real people(?) with no confirmation that they had gotten the receipts or could confirm I would be getting the reimbursement. Every time I call Agoda now, it immediately ends the call saying they’ve emailed me with self-service options.

Yall I am so mad. I did what I was supposed to do, and I don’t make a ton of money. $600 is not an insignificant amount to me. Anyone have advice? I’m going to contact the Better Business Bureau if not and just eventually wait for some sort of resolution, I guess.