Good or bad compensation offer
I stayed at an all-inclusive Royalton property back in December of last year and had a few issues:
- We were moved to 3 different rooms over our 4-night stay, only 1 of which actually matched the room type we booked (2/4 nights)
- Even once in the room type we booked, the swim-out pool had no water in it
- I bit into a burger at one of the restaurants and nearly shattered my tooth on a compressed ball of metal. Took the metal back to the restaurant and they said they would be involving management, took the ball and never got back to me (obviously on me for not taking a picture first, phone was in my room not with me)
After 4 months of frustratingly slow responses (once or twice a month regardless of phone calls to Marriott HQ and the resort itself) they finally offered me 1/2 a night back and 25k points.
I pushed back and they have now offered 1 night off my 4-night stay, and 25k points.
I still feel like this does not come close to compensating the insanely bad experience we had, but at the pace they've been responding I don't want to continue fighting this for another 4 months.
The last Marriott rep I spoke to said they would escalate it beyond the hotel and handle it themselves, but I never heard back from anybody other than the hotel.
Looking for advice on how I should approach or if I should just take the offer.