u/TheFixedToPhoneSoul

So I had bought a lenovo loq last year in December sale as laptop prices were expected to and have risen by about 50% since then (my specific config now costs 1.4L while I bought for only 99k). My model is LOQ 15AHP10 with a Ryzen 7 250 , 32GB Ram, RTX 5060. Since arrival of the laptop on 25 January there was a ticking buzzing screeching sound that changes everytime I boot up the laptop.

This is coil whine and I knew after the first repair that it was the issue. But after asking other people and friends who have the same laptop it seemed as though my issue was rather isolated so I proceeded with warranty repair. They did offer me a replacement or refund whichever is available for the laptop initially but when I asked the guy again he instantly replied that refund will be the most available option which was unfavorable at that time as prices had already increased.

So I went ahead and asked for warranty repair as at that time I suspected it to be a fan issue. Since then every single part of the laptops internals excluding the ram and ssd have been replaced but the noise hasn't gone away. Now I do know and acknowledge the fact that coil whine is a normal phenomenon in electronics but they are engineered in a way that it shouldn't be apparent at sitting distance but rather if you are sticking your ear to it. That is why I was still pursuing them to fix it because I could clearly hear the noise sitting about 1-2 feet away form my laptop while it sits at the far end of my table.

During the repair they botched up the system and miswrote bios entries which broke both windows and legion space which are key components of the system. I also lost the free game pass which I had been saving for FH6 (a bummer but copeable).

Now lenovo service is refusing to replace the machine or provide further resolution saying that "We have assessed the issue and have concluded that your system is fine and operates under our specified specs.". On top of all this the repair tech that came all the time had confirmed to me that the noise was there but refused in front of higher ups and even after sending multiple videos of the noise they say that it doesn't exist.

From the point that I first reported the issue they haven't replied to any of my mails to their escalation department and only communicated via low level execs that are refusing to take action. Even though during one call they did affirm that if by next repair the issue isn't resolved then repair shall be provided but rather they turned away on their word and refuse to accept that the noise isn't under normal levels. I have tried to capture the noise from sitting distance but have failed to capture the noise due to noise cancelling on mobile phones.'

Because I am a student and am in a gap year and have multiple college entrances coming up so I don't have much time to tussle with lenovo or court to settle this case. So I request anyone or u/lenovo u/LenovoSupport to help me regarding this issue to provide advice on what my further actions should be. If I can pick up this case after may then it would be very good since I would be free from all exams by then.

Thanks for reading the post and any help is greatly appreciated

TLDR - Generated BY ChatGPT
Bought a Lenovo LOQ (₹99k) in Dec sale, now priced ~₹1.4L. Since day one (Jan 25), it has loud coil whine audible from 1–2 ft away. Initially offered replacement/refund, but I chose repair thinking it was a fan issue.

After multiple repairs and nearly all internal parts replaced (except RAM/SSD), the issue still persists. Service team even messed up BIOS, broke Windows/Legion Space, and I lost my free Game Pass.

Now Lenovo refuses replacement/refund, claiming the system is “within specs,” despite earlier assurances and even technician acknowledging the noise (but denying it officially). Escalation team hasn’t responded, and support is unhelpful.

Student with exams coming up, no time for legal action right now. Looking for advice on what to do next or if I can pursue this after May.

I have attached videos of the aforementioned issue

Technician was present

Variation

PCSX2 makes similar sound to witcher 3

Even wallpaper engine makes this sound

After lenovo's supposed to be 'resolution'

So I had bought a lenovo loq last year in December sale as laptop prices were expected to and have risen by about 50% since then (my specific config now costs 1.4L while I bought for only 99k). My model is LOQ 15AHP10 with a Ryzen 7 250 , 32GB Ram, RTX 5060. Since arrival of the laptop on 25 January there was a ticking buzzing screeching sound that changes everytime I boot up the laptop.

This is coil whine and I knew after the first repair that it was the issue. But after asking other people and friends who have the same laptop it seemed as though my issue was rather isolated so I proceeded with warranty repair. They did offer me a replacement or refund whichever is available for the laptop initially but when I asked the guy again he instantly replied that refund will be the most available option which was unfavorable at that time as prices had already increased.

So I went ahead and asked for warranty repair as at that time I suspected it to be a fan issue. Since then every single part of the laptops internals excluding the ram and ssd have been replaced but the noise hasn't gone away. Now I do know and acknowledge the fact that coil whine is a normal phenomenon in electronics but they are engineered in a way that it shouldn't be apparent at sitting distance but rather if you are sticking your ear to it. That is why I was still pursuing them to fix it because I could clearly hear the noise sitting about 1-2 feet away form my laptop while it sits at the far end of my table.

During the repair they botched up the system and miswrote bios entries which broke both windows and legion space which are key components of the system. I also lost the free game pass which I had been saving for FH6 (a bummer but copeable).

Now lenovo service is refusing to replace the machine or provide further resolution saying that "We have assessed the issue and have concluded that your system is fine and operates under our specified specs.". On top of all this the repair tech that came all the time had confirmed to me that the noise was there but refused in front of higher ups and even after sending multiple videos of the noise they say that it doesn't exist.

From the point that I first reported the issue they haven't replied to any of my mails to their escalation department and only communicated via low level execs that are refusing to take action. Even though during one call they did affirm that if by next repair the issue isn't resolved then repair shall be provided but rather they turned away on their word and refuse to accept that the noise isn't under normal levels. I have tried to capture the noise from sitting distance but have failed to capture the noise due to noise cancelling on mobile phones.'

Because I am a student and am in a gap year and have multiple college entrances coming up I don't have much time to tussle with lenovo or court to settle this case. So I request anyone or u/lenovo u/LenovoSupport to help me regarding this issue to provide advice on what my further actions should be. If I can pick up this case after may then it would be very good since I would be free from all exams by then.

Thanks for reading the post and any help is greatly appreciated

TLDR - Generated BY ChatGPT
Bought a Lenovo LOQ (₹99k) in Dec sale, now priced ~₹1.4L. Since day one (Jan 25), it has loud coil whine audible from 1–2 ft away. Initially offered replacement/refund, but I chose repair thinking it was a fan issue.

After multiple repairs and nearly all internal parts replaced (except RAM/SSD), the issue still persists. Service team even messed up BIOS, broke Windows/Legion Space, and I lost my free Game Pass.

Now Lenovo refuses replacement/refund, claiming the system is “within specs,” despite earlier assurances and even technician acknowledging the noise (but denying it officially). Escalation team hasn’t responded, and support is unhelpful.

Student with exams coming up, no time for legal action right now. Looking for advice on what to do next or if I can pursue this after May.

I have attached videos of the aforementioned issue

Technician was present

variation

PCSX2 makes similar sound to witcher 3

Even wallpaper engine makes the sound

After lenovo's supposed to be 'resolution'