Is there a way to get a hold of a person in Anthropic?
TL;DR - is there a way to communicate with a human over there? I signed up for Claude for Non Profits Teams and we were assessed tax and I can't find a way to have it removed.
Long story:
I am the IT for a non profit. I contacted sales and exchanged emails a couple of times with a guy in sales, who was slow to respond. I once got an Out Of The Office from him in which he informed he would be out for a week, no backup contact, no phone, nothing. I started the sign up online and got errors with the platform that authenticates us as a non-profit. So I emailed them and all I got where AI replies, even when they wouldn't actually answer my question, there was no way to get a person.
The platform fixed their issues, I signed up and we were charged tax, which already seems dumb to me because we have been approved as a non profit. The guy I emailed with instructed me to get in the chat and tell what I needed. I did, nobody replied in the entire day. I emailed him the following day to let him know, he didn't reply. I sent a message to their support, got a message back saying they would reply by email, but they didn't. I emailed the sales guy two more times still nothing.