Success story
Hey all,
Thought I'd share something good that happened today.
After weeks of going round and round with support and technical and getting nowhere, I lost my patience and emailed Jeremy. A polite email but explained what was going on, included my account number and email and asked for help.
Within 5 minutes I had an email back from him apologising for the situation and also CCing in a few people. From there, I had a conversation over email explaining our situation (Waiting for our line to be activated) with someone high up in the company.
Within 2 hours my line had been activated and I now have the same internet I had with Brsk and it's working fine.
It seems if you can get through to the higher levels of YouFibre you're onto something and it will get sorted.
Just thought I'd share something positive.