Buyer stated item isn’t as pictured - help!!!
I sold a brand new wig to a buyer on EBay and it was delivered yesterday. Today I got a notification that she wanted to return - despite my listings saying no returns - because it wasn’t the item I listed.
I posted photos from the manufacturer since it was new AND I posted photos of the PHYSICAL wig. I posted several. The sides, ends, front, roots, every single angle.
And that’s what I explained to the buyer. She then admittedly said she didn’t look at all the photos and that the manufacturer photo being there is deceptive.
All of the pictures were there, but she only looked at one and purchased it immediately.
She refuses to cancel her return request even after admitting she was wrong. She sent a picture of what she got and obviously it’s the same wig which I advised her of. Except now it looks like a wadded ragged up mess. I don’t know what she’s done to it. Not sure if she tried doing something and messed up so now she wants to return it.
What can I do as a seller to protect myself? I don’t want a damaged item back and she isn’t responding. She won’t cancel. I don’t want to lose the funds.