HSBC NAFFL Promo Unqualified
I applied and got approved sa HSBC Red MC on March 6, and I spent 60k within 60 days for NAFFL. The last purchase I made to meet the requirement was on the 60th day, which was on May 5th. I spoke with their chat support just now to ask if I'm already qualified. To my surprise, she said I'm not qualified for NAFFL, because the purchase I made on the 60th day got posted on May 7th. I told the CS that I had literally no idea about it, na dapat pala "spend and posted" within 60 days. I never read the full details of the promo guidelines as well, ang nabasa ko lang is to spend 60k. Am I in the wrong here? Lol. I got so confused and just told the CS na I'll just close this account if it's not gonna be NAFFL. CS escalated my concern and told me to talk to them after a week to ask for updates. Has anyone experienced this kind of situation with HSBC? Any idea about the resolution? Please share yours. Thanks.