ceo perspective, we rolled Artisan out across two teams and the second rollout went way better
first rollout was rough because we treated it like a software install. turned it on, pointed at a segment, and expected results.
what we missed:
- clear ownership
- updated meeting definitions
- communication with reps about what changes and what stays
second rollout we did all of that first and the adoption was night and day. same platform, very different outcome because of how we introduced it.
if i could go back i would spend the first two weeks on team alignment and the third week on setup. we did it backwards the first time.
for other founders rolling out new sales workflows, start with the people stuff. seriously.