What do you do when the other driver and their insurance is being uncooperative?
I was in an accident a week ago now. It was a hit and run and the police did find him. I filed a claim immediately with my insurance, the next day I got a copy of the police report which had the other drivers insurance information.
My insurance is saying bc the other driver is at fault, his insurance needs to put me in a rental car, replace my car seats, and handle the repairs (we are thinking my car is actually totaled tbh). My insurance won’t even cover it initially.
I called his insurance, it’s a local to our town place, it’s just the one branch. I however have Allstate and they have been great getting things done immediately. His insurance isn’t handling it directly, they have like another third party from out of state??? Goodville??? I don’t understand that, but that’s what I have been told and who I am dealing with. He didn’t report the accident to his own insurance company, I am the one who informed them. They are saying they have been trying to call him for days and cannot get a response.
I keep calling his insurance (goodville) and trying to get real answers because I need a rental car. And I’m getting dinged by HOA for having a badly crashed car in my driveway, it’s not allowed. They were willing to deal for a few days, it now it’s been a week and it’s becoming a problem, and I’m going to get fined.
I can’t get my kids to school (there’s no bus it’s parent transport only), had to cancel their doctor’s appointment this week because I can’t get there, and I can’t even get a ride from someone because I don’t have car seats to put the kids in now.
The only advice I’ve been given is to pay out of pocket for these things and I MIGHT get reimbursed but…I don’t have the money to pay out of pocket for a rental car and new car seats to begin with. I just bought that car a month ago and spent just about everything I had on it.
I have been calling the person handling the claim every day and leaving a message, I called and left a message FOUR times yesterday and still have not gotten a call back. I keep talking to other people at the insurance company and they keep saying they can’t set me up with a rental car, it has to be the adjuster assigned to the claim, and they can’t do that until they get his side of the story….but he won’t return their calls
TLDR; I have no car, can’t afford my own rental, can’t get a response from the adjuster assigned to the claim, and the other drivers insurance says he won’t call them back