
External Monitor won't display with the correct resolution - How to solve?
Unfortunately I am having trouble connecting my laptop to my external monitor.
The laptop is a Lenovo Thinkpad L15 Gen 2 with an i5-1145G7 processor, Intel iRIS Xe Graphics, 32 GB RAM in two of two ram slots and a HDMI 2.0 port. Specs of the laptop.
For the external monitor I've got a Gigabyte G34WQC. It's resolution is 3440 x 1440 and it has two HDMI 2.0 ports. Specs of the monitor.
As the OS I have Windows 11 Pro installed.
In the Windows Display Settings the available resolutions are 3840 x 2160, 2560 x 1440 as well as additional smaller resolutions. (siehe Foto). However, the correct resolution is not an option.
The Display is connected via a "High Speed HDMI Cable with Ethernet".
- Multiple reboots didn't solve anything.
- Tried to update the driver in the Device Manager (it says there for the monitor "Generic Monitor (G34WQC)". No drivers were found however.
- There are no outstanding windows updates.
- Lenovo Commercial Vantage doesn't show any available updates either.
- With Intel Driver Support Assistant I performed a clean installation of multiple drivers.
Screenshots of:
- Windows Settings; Available resolutions
- Windows Settings; Advanced Display
- Display Adaptor Properties; List All Modes
- Using Intel Graphics Command Center I manually added the resolution of 3440 x 1440, but when selecting it this error appears: "Error Occurred: Something went wrong applying settings. Please try again."
- Interestingly under "Information; Supported Modes" 3440 x 1440, 60p Hz and 3440 x 1440, 100p Hz and is listed there. But that might be because I just added it. In the Adapter Properties this resolution is still not listed.
It wouldn't be half as bad if the scaling wouldn't be all warped. Intel Graphics Command Center offers the option to change the scaling, resulting in black bars on both sides. But even with the slider maxed out, the proportions aren't right.
What really surprises me is that I can select a higher resolution than the monitor actually supports.
How can I set the correct resolution?