EBay authenticity guarantee service threw away the strap for my Miu Miu bag
Sold this stunning Miu Miu mini bow bag through the authenticity guarantee service for £300 (which I thought was a good price considering how popular they are at the moment and it’s a rare colourway/size), they authenticate it and no discrepancies are made from the listing (listing clearly photographs the bag with its long strap, the photo I’ve attached was the first photo on the listing and I even uploaded a video of the bag where I clearly film the long strap)
Buyer recieved it and says the long strap isn’t there. Luckily I record packaging everything I send and it clearly shows me packing the long strap, I wrapped it in bubble wrap and placed it on top of the bag which was in a dust bag… honestly to me it was obvious the strap was there, if you’d have picked it up (which you would’ve had to to get to the bag) wrapped in the bubble wrap you would’ve felt it and you could see it through the wrap.
Initially I thought the buyer was lying but I’ve just received a call from the authenticity team saying they reviewed their cctv that they take of all the inspections and it shows they threw it away. I’m absolutely baffled (but glad they’ve take responsibility) mainly because they’re supposed to pick up differences between the listing and what they’re inspecting. If they didn’t see the strap, then they should have rejected the bag by saying it doesn’t match the description, because the bag was clearly photographed with the long strap. I’ve had bags rejected before for things that I’ve already stated in the description so I thought they were supposed to be overly thorough!!
The buyer is returning the bag and receiving a full refund. Apparently I’m going to be offered money for the loss of value. I said fine, as long as the offer is substantial enough. But I feel like I sold the bag for a good price already, honestly on reflection this has really annoyed me and I’d want at least £200 back because the value of it is lowered so much now and a lot of people do not want this kind of bag without the long strap.
Anyone experienced a similar issue? Really disappointed, especially because I’ve spent hundreds of thousands of pounds on eBay over the years so I’m not sure whether to kick up a fuss when they contact me about how much they’re going to offer