u/MilesBFree

I’ve been trying for 4 days to get them to send the RX to my local CVS but CVS says they have not received it

Background: I was on the 1.5mg Wegovy pill for the first month and was doing great - lost 3 lbs per week on average and only had minor side effects (occasional acid indigestion and mild constipation but those were easily managed).

Then the Ro Dr recommended stepping up to the 4mg pill, which I did, and the side effects literally put me in bed for a couple of days, so the Ro Dr recommended going back to the 1.5mg pill

They said they would send it to the local CVS so I wouldn’t need to miss more than a day, i.e., wait for shipping. CVS still hasn’t received it despite the Ro Dr saying it has been sent multiple times.

After days without it, my hunger level has returned to the level it was before i started Wegovy, maybe worse, and my weight has gone back up 4lb so I’m getting a bit panicked about the situation (I’m sure my Ro Dr hates me, with some justification since i keep checking at CVS and then asking him to resend it).

Has anyone had luck with Ro sending your Rx to a local drug store or are they trying to keep you using their mail order service? Maybe I’m being paranoid about this but it doesn’t seem reasonable that it should take 4 days to electronically transmit an Ex when my PCP, dentist, urgent care, etc can all send one in literally minutes

The machine is stuck on that error

I ran a normal brew unit cleaning and dropped the tablet in the chute as usual. The cleaning cycle seemed to complete OK until it got to the part about removing the plastic container and the message “Empty the drip tray and clean the contacts”.

I did so and reinserted the drip tray but the message did not go away. I cleaned it again including scrubbing the contacts on the tray with a toothbrush. That made no difference

Thinking maybe it was a computer issue and a reboot might help, I pulled the machine out of the wall and unplugged it. When I plugged it back in, it was off so I turned it on and got a new message that just says “Empty Drip Tray”, which seems to indicate the same issue

I found a couple Reddit threads that indicated cleaning the sensors in the machine would help (photos attached). I tried to do so with a wooden skewer as was suggested but that didn’t help.

When doing some noticed that there are 2 tabs on the one at left and one on the right. Did one break off on the right, or is this as normal? I’d like to confirm if new parts are needed and order a new sensor(s) before I pull the machine out of the wall. It’s plumbed in and pretty difficult to disconnect with one hand while holding the entire machine in the air with the other

Also, are the contacts the shiny metal bits at the back? I.e., they appear to be clean.

Or do they project down from above the contacts? I can’t see up there but that would make more sense to me given the way the metal tabs are designed on the tray itself.

Any other ideas before I pull it from the wall and disassemble?

Anyone able to get Ro to send a Rx to CVS?