I kept trying to get escalated to a real person on meta support and the meta ai kept telling me that it was "too busy" and to try again in a few hours. After continually asking the AI questions I figured out that it was NEVER going to escalate my issue bc I wasnt using the correct keywords to get escalated. So i asked the ai what qualifies you to get escalated to a real person in support and it responded and TOLD me. I turned around and copied those reasons and had perplexity create a scenario for me that will get me escalated to meta support pro AND IT WORKED. As soon as i connected they asked me abut my "issue" and i told them it was working correctly again and that now i was having another issue. Now support pro is working on fixing my issue that the meta ai wouldn't.
My initial issue is that they restricted my ad account and wouldn't tell me why or let me appeal it.
oh and someone joined my chat within MINUTES after it got escalated.