Trying to create account on Gobierno de Mexico site - two field choices are missing
My wife and I are planning to move to Mexico this year, and we need to set up an appointment at a consulate (Indianapolis, in our case). I'm trying to create an account on the gob.mx website. Two of the required drop-down fields are missing the choices I need. Default office has no choices at all. Nationality has plenty of countries but is missing Estados Unidos. The fields don't let you type in anything -- you have to choose from the drop-down. I'm unable to proceed without the required fields being completed.
Texting the consulate on WhatsApp activates an 11-page chatbot, which is all in Spanish. Our Immigration Advisor in Ajijic said to email the Indianapolis consulate directly, but I'll probably need to do it weekly for a while until they respond (they want to know we're serious and not just looking for potential options to leave the US). I'm doing that, but I'm curious as to whether other people have had luck creating an account, and whether I'll need it later.