u/Lanky_Outside6012

I booked with Torrance Inn & Suites and I was turned away because they no longer accept animals. The lady and the gentleman told me they were putting the refund through right then at the moment. Come to find THEY NEVER REFUNDED MY MONEY!!! I have been working with Expedia now they called the hotel and the hotel told them the person that does the refunds are not available until tomorrow!? I called the Hotel and I got the same response!? THIS HOTEL IS RIPPING ME OFF PERIOD! I'm gonna put this on Reddit. I'm gonna put this all over the social media because the people that run this Hotel. CROOKED AS HELL! They assured me after turning me away, they sent the refund THEY DID NO SUCH THING DO NOT BOOK THIS HOTEL. THEY ARE LIARS AND THEY WILL RIP YOU OFF. THE ROOMS AREN'T THAT GREAT EITHER. I SAW IT BEFORE I WAS TOLD I COULDN'T STAY SMALL UGLY HOT OLD-FASHIONED DO NOT STAY. THEY WILL RIP YOU OFF TOO

I booked with Torrance Inn & Suites and I was turned away because they no longer accept animals. The lady and the gentleman told me they were putting the refund through right then at the moment. Come to find THEY NEVER REFUNDED MY MONEY!!! I have been working with Expedia now they called the hotel and the hotel told them the person that does the refunds are not available until tomorrow!? I called the Hotel and I got the same response!? THIS HOTEL IS RIPPING ME OFF PERIOD! I'm gonna put this on Reddit. I'm gonna put this all over the social media because the people that run this Hotel. CROOKED AS HELL! They assured me after turning me away, they sent the refund THEY DID NO SUCH THING DO NOT BOOK THIS HOTEL. THEY ARE LIARS AND THEY WILL RIP YOU OFF. THE ROOMS AREN'T THAT GREAT EITHER. I SAW IT BEFORE I WAS TOLD I COULDN'T STAY SMALL UGLY HOT OLD-FASHIONED DO NOT STAY. THEY WILL RIP YOU OFF TOO

We’re staying at a hotel and the in-room dining service are really boasting about how great this food is & free delivery! So, I go ahead and I order a meal, couple cokes and even some dessert; it looked so good online I was really thrilled to see what it tasted like. Unfortunately, my food came ice cold, the dessert was incorrect, the only thing they got right was my 2 Coca-Cola‘s 🙄
I called & asked them to issue me a refund-but they wanted to send another order out to me?!
I told him absolutely NOT just refund my money. This food looked horrid. I’m gonna attach a picture.
I warn you do not eat at this hotel, in-house free delivery service #laxvyblee DON’T WASTE YOUR MONEY!!
I’M GLAD I DID NOT ORDER THE RIBEYE STEAK CAUSE I WOULD’VE BEEN REALLY REALLY PISSED OFF.
My order: grilled cheese sandwich with fries, assorted small cakes (5 sharing size), and two Coca-Cola‘s.
So I tried to attach a photo and it’s not allowing me to darn it! You get the legist just never eat here if you’re lodging in hotels in Los Angeles

I’m posting my video on this platform due to the fact that extended stays has deleted my feedback because of Felicia the general manager she doesn’t want it around on social media! To this day May 7, 2026, extended stays, upper management nor CORPORATE EXECUTIVES HAVE REACHED OUT TO ME SINCE THE INCIDENT! I’VE CALLED. I’VE SENT LETTERS. I’VE SENT EMAILS. I’VE DONE EVERYTHING. ALL THEY DO IS IGNORE ME! They treat good paying customers as if we’re ignorant, WELL, THEY GOT THIS LADY ALL WRONG.…THIS GOES AGAINST CAL-OSHA, THE BBB AND ALL THE COUNTY OF LOS ANGELES AND THE CITY OF LOS ANGELES POLICIES ON HOTEL BEHAVIOR AND I’M WORKING ON SOME OTHER LEGALITIES AS MY CASE MOVES FORWARD! THEY ARE GOING TO BE HIT HARD WHEN THEY GET SERVED AND THEY CANNOT DO ANYTHING ABOUT IT. I’VE GOT VIDEO THEY’RE BUSTED!!
This is how these lower level hotels operate; they rip you off as they find a way to keep your deposit, they EXTREMELY OVERCHARGE for your pets, they never have enough kitchen items and if they do, it’s all worn out. They need to replace all that old 1970s crap they serve to you!! They’re carpet and their floors are filthy. They never wash them. They only vacuum them I could go on and on… pretty gross 🤢🤮Don’t ever stay at extended stays on Torrance Boulevard in Torrance California or surrounding ESA such as Del Amo/ Carson, or Harbor Gateway. They’re all the same. Trust me anything goes wrong with your room you’re stuck! I didn’t even have a functioning refrigerator @ the ESA Harbor Gateway. I lost $45 worth of food and they would not reimburse me and then told me I couldn’t come back. Are you serious 🤬
Anyways, back to Felicia. When I asked her to refund my money for the three days, or COMP me for three days this is her response. Her biggest excuse is and I quote; “my hands are tied there’s nothing I can do about it” which is a F*****G lie! I called corporate, they told me she should’ve moved my room the day it
Soiled on day 1 and then the representative told me that Felicia was the one to reissue reimbursements or COMPS so Felicia’s a liar!🤥! NOTHING BUT LIES how DARE ESA treat a good paying Customer like me I won’t stay at any of ESA here in the South Bay they’re all horrible.