
Waited 2 weeks for Vivo Service Day… got a tissue wipe and disappointment
So I decided to visit the nearest Vivo authorized service center during the Vivo Service Day event because Vivo had advertised free screen guard replacement, free phone case offers, cleaning, etc. I had even registered on Vivo’s website the previous day, booked an appointment, and specifically mentioned the screen guard/service details while registering.
The service center is around 15 km from my home. I reached there at 9:30 AM and waited about 30 minutes expecting the advertised benefits.
What actually happened?
They took my phone, wiped it with a tissue, and handed it back.
When I asked about the free screen guard replacement, they told me it would cost ₹750 and then asked me to travel another 11 km to a different center if I wanted it. No free case either.
What makes this more frustrating is that I received the device on April 29 and specifically waited until May 14 because of this Service Day campaign. Ended up wasting my time, fuel, and half a day of leave from work for basically nothing.
Has anyone else had a similar experience with Vivo Service Day, or was this just my local service center being terrible?