u/Justryan95

Before I used to use the Chat feature on sites to handle customer service stuff because I didn't like or want to talk to someone on the phone and emailing a company response was too slow. Using chat was basically having a human deal with my consumer complaints from the safety behind a text box like an email but at the response speed of being on a call without having to talk to someone.

Now all these companies are replacing their chat feature with some Ai chatbot that sucks at getting anything done. It just ends up wasting a ton of time and takes a while before a human takes over. It got so bad for me that I ended up just calling places to talk about customer service related stuff or resolving issues. I used to have PARALYZING anxiety talking to strangers over the phone that I completely avoided it. I hated not being able to clearly hear someone on the phone and ask them to repeat themselves that usually I didn't and I'd end up extremely confused at the end and just hang up and spend a while to piece context clues together to understand what that conversation was. I'd be scared of sounding stupid or asking something stupid. I hated I couldn't look back on the convo in a text log so I could understand or see if I misunderstood something.

Ever since Ai started taking over, my impatience basically forced me to talk to people on the phone. So much so it's kind of a normal thing for me now, especially when I had to deal with talking to health insurance people over the phone and EVERY SINGLE thing I was scared of happened in a 2+ hr long phone call. Had to ask them to repeat themselves, reexplain something, ask dumb "No duh that's covered in the policy" questions, etc. After that talking on the phone is normal. It even translates to in person where I'm not avoiding asking what I think is stupid questions to employees at a store because the context is very similar to what I ask on a phone but there's a person I'll never see again talking with me.