u/Intrepid-Reading-954

​I’m 19, and I finally filed a case against IndiGo in the Consumer Court today. I already got my refund, but I’m suing for compensation because I’m tired of airlines treating passengers like they’re stupid.

​The Background:

My flight was cancelled back in December, during the infamous "IndiGo chaos".When I asked for a refund, IndiGo claimed I had actually "boarded" the flight. I have a Rapido GPS receipt proving I left the airport after 7+ hours, plus their own support eventually sent an email admitting I never flew.

​The 3-Month Loop:

Even with clear proof, I was stuck in a nightmare of NCH, AirSewa, and DPG grievances:

​NCH/AirSewa: Constant promises of "resolution within a week" followed by ghosting.

​False Admissions: They admitted liability on April 2nd but did nothing till now.

​I realized the refund was just them returning my money—it doesn't account for the 3 months of gaslighting and the fact that they fabricated a boarding record to deny my rights.

​The Filing:

I filed via e-Jagriti (Self-represented). The portal is buggy and I already hit some procedural hurdles (missing the specific "Complaint" doc on first upload), but I have my reference number. I still have to physically drop off copies at the District Commission, which is a hassle, but I'm not letting this go on principle.

​My Question:

Has anyone successfully claimed "Mental Agony" compensation from an airline in a similar case? Also, if the portal marks a filing as "Defective" for missing an annexure, how long do they usually give you to re-submit before they dismiss it?

​TL;DR: Got my refund still suing IndiGo for compensation. They lied about me "boarding" a cancelled flight to stall my money. Now filed against them via e-jagriti.

P.s.: used AI to make the post readable.

Many of you might have seen my previous posts on this sub regarding IndiGo. This is another one.

I’m 19, and I just filed a Consumer Court case against IndiGo. I finally got my refund, and I’m not letting them walk away without paying for the "mental agony" part, i.e. the conpensation as mandated by DGCA

​Back in December, during the infamous "IndiGo chaos" my flight was cancelled. When I first asked for a refund, IndiGo’s system claimed I had actually "boarded" the cancelled flight. I have a Rapido receipt proving I left the airport after waiting for 7+ hours, plus emails from their own staff eventually admitting I never flew.

​Even with that proof, they dragged me through a 3-month loop of:

​NCH (National Consumer Helpline): They’d promise an update, then just close the ticket. Or mail.me that I am ineligible ( ik I am eligible as per DGCA mandates)

​AirSewa: Constant "we are looking into it" messages that led nowhere.

​The "One Week" Lie: On April 2nd, they admitted they owed me and asked me to provide my details. Meanwhile, they were sending me replies of mails I sent back in Feb,before I filed in with NCH or AirSewa or DPG, in April, again asking for details, but this two tracks are parallel and was being handled by separate depts.

​If I hadn't been persistent, they would have happily kept my money based on a lie their system generated. The refund is just what they owed me.

​I’ve officially filed in my local Consumer Commission. The portal (e-Jagriti) is a pain, but if more of us sued for compensation instead of just settling for a refund, maybe they’d stop treating passengers like this.

​TL;DR: Got my refund but I’m still taking IndiGo to court for compensation. They lied about me "boarding" a cancelled flight to stall my refund, which I am legally entitled to and "sorry" doesn't cover 3 months of gaslighting.

Edit: Used AI to rectify some mistakes and make the post better readable.