Best bank for small businesses, or Relay vs Mercury, or the exciting game of choosing which company gets to hold all your money and maybe freeze it sometimes
Here's the pitch for modern business banking: hand over all your operating capital and in exchange you get a nice app and the unspoken understanding that if an algorithm somewhere gets nervous about one of your transactions, you might not be able to access your money for a while.
Every neobank does this. Every neobank has automated compliance systems that flag things no human would blink at. That's the game.
The only question that matters to me is what happens after the flag. Can I call somebody? How long before a human actually looks at it? Is my whole account frozen or just the one transaction? Does anyone bother to tell me what's going on or do I just keep refreshing the app hoping something changes?
I didn't think about any of this when I chose my first business bank. I thought about the app design and the fee structure. Then something got flagged and I spent the better part of a week in email purgatory. Switched to Relay for the phone support. That's the whole story.