Hey everyone, I need some serious advice regarding a massive fraud issue I’m facing.
I purchased a KTM Duke 250 on October 9, and it has now been over 7 months. I still haven’t received my number plate or RC. Initially, I followed up multiple times with the dealer—both politely and firmly. Their usual excuse was that the Guwahati DTO office had restricted them from selling or processing registrations due to pending fines and hearings.
Well, things have escalated, and the truth is out: they have completely scammed us. The dealer, Zeus Mercantile, is now closed down. The employee I was dealing with has resigned and is no longer picking up my calls.
I’ve also come to know that I’m not the only one affected. There are more than 10 customers facing the exact same issue with this dealer.
I have already filed a police complaint and raised the issue directly to the DTO, but unfortunately, there has been absolutely no positive news or progress yet.
At this point, we need to take strict legal action against the owner/directors, but I want to understand the right way to proceed now that they have absconded. Has anyone here faced a similar dealership scam? What would be the most effective way to handle this—escalating to an FIR, approaching consumer court, dragging the manufacturer (KTM India) into it, or any other route?
Any guidance, legal advice, or suggestions on how to escalate this in Guwahati would really help. Thanks in advance.