u/GIZMORAM

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I am dealing with a nightmare situation with Urban Company. What was supposed to be a routine AC gas filling on April 1st turned into extortion, intentional appliance damage, and a direct hit to my health. I desperately need the community’s help to hold them accountable.

Here is exactly what their technicians (Ubaidullah & Niyazuddin) did:

* **Intentional Sabotage & Fake Leaks:** They broke internal wires trying to force tools where they didn't belong. Instead of a standard bubble test to find leaks, the second tech took a blowtorch to my AC coil for 5+ minutes to purposely melt new pinhole leaks and inflate his bill.

* **Cut Safety Wires:** He completely disconnected the yellow earthing wire, calling it "useless." Panasonic trainers confirmed to me that this creates a massive risk of electric shocks, PCB failure, and compressor damage.

**The Cover-Up & My Plea:**

To avoid liability for the damages, UC manually expired my 30-day warranty within 7 days of service. The technician fraudulently marked the job as "Complete" on his end so he could flee, and now the UC escalation team is completely ghosting my tickets.

I have filed a formal NCH grievance, but I highly doubt they will do anything since Urban Company is just ghosting the portal too. **Honestly, I cannot afford the heavy legal fees to drag a massive corporation into a full consumer court battle.** Public pressure is literally my only weapon right now.

I have posted a detailed thread on Twitter with all the video proof of the blowtorch, pictures of the cut wires, and screenshots of their bait-and-switch quotes.

🔗 **Link to my Twitter Thread:** https://x.com/i/status/2042667351469101262

If you have a minute, please click the link, Retweet/Quote Tweet it, and help me tag the Urban Company leadership on Twitter so they can't sweep this under the rug:

**@abhirajbhal** (Abhiraj Singh Bhal)

**@varun_khaitan** (Varun Khaitan)

**@raghavchandra** (Raghav Chandra)

**@urbancompany** **@UC_Assist**

Thank you so much for reading and helping me fight this.

If you’re using an HP Victus 16 (especially S00XX / R00XX series), chances are you’ve either faced or will face the hall sensor issue.

This is not a one-off defect. It’s a known, recurring hardware problem affecting multiple users across Victus and even some OMEN units.

And let’s be real posting here or on HP forums alone isn’t doing anything. Complaints get buried, tickets get closed, and nothing changes.

We need to take this outside Reddit.

I’m proposing a coordinated Twitter (X) thread campaign explaining:

What the hall sensor issue actually is

How it affects daily usage (random sleep, screen off, unusable laptop, etc.)

How widespread it is

Then:

Everyone replies: “I’m facing this too”

Tag HP support handles (global + your country)

Tag consumer authorities in your region

Why this will work

Brands don’t move for forum posts.

They move when there’s public heat + bad PR.

Look at what happened with the OnePlus Green Line Issue —

it started small, users pushed together, and companies were forced into lifetime screen replacements. Even brands like Samsung and Xiaomi followed.

What we want

Official acknowledgment of the issue

Proper fix / repair solution

Or replacement with a model that doesn’t have this flaw

If you’re facing this issue, drop a comment.

If enough people are in, I, or anyone else with the help of me can draft the Twitter thread and we push it together.

Because right now?

We’re just shouting into a void.

I really need your help here.

I recently posted this on X about my experience with Urban Company, and honestly, it’s been beyond frustrating. What started as a simple service request turned into negligence, ignored complaints, and zero accountability from their side. Chats get closed without replies, tickets disappear, and now even the warranty situation feels manipulated so they don’t have to fix the damage.

I’m just one person, and it’s impossible to fight a big company like this alone. That’s why I’m asking—if you can, please take a moment to check out my tweet and help it gain some traction. The more visibility it gets, the harder it becomes for them to ignore.

Here’s the tweet: https://x.com/i/status/2042668908650635490

If you’ve ever dealt with something similar, you know how helpless it feels. Even a small action like an upvote or share can make a difference.

Thanks for reading 🙏

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