u/Fun-Injury9266

In April I was forced to double-pay for 3 rooms in a hotel in Scotland. We're guys in our seventies backpacking across Scotland. We arrived at the hotel, exhausted from our day's hike only to have  the hotel deny receiving payment from Booking.com. We could sleep under a hedge or pay there and then, so I paid the hotel. I've supplied plenty evidence to Booking.com, but still no refund. Is there a way I can escalate this?

This deficit of training was obvious before the first jackboots hit the streets of our community. Why are we the testing ground for a failed policy?