Basic functions are still not working on the iOS app
Dear Komoot team,
I know you‘re doing your best but please fix the app before introducing any new features to it or changing the ui again. Priorities!
Even now, the app is borderline usable.
What I mean by that:
KEYBOARD is broken: typing is glitchy, slow and after a certain amount of words, the cursor just stops so that you basically continue typing blindly. If you then try to start selecting words, it will delete characters randomly and ultimately block the "send" button. Also, you cannot copy from any comments while you‘re typing them. The action shows up but it won’t be stored into the memory system.
Hyperlinks or links to other users are cut off when they‘re at the very end of a comment. Generally, it would be best to be able to respond to users UNDER their comment and not having to @ them (which many older users fail to understand).
So, in order to type into the text field to describe my trip or answer comments, I either have to type it beforehand before I copy and paste it or use the web browser. This basic issue has been persistent since THREE years!PHOTOS: Why can’t I annotate my photos in the app but have to use the web app for that? Why are photos uploaded via app not showing up on the map? If you do so at home when private sector mode enabled, they don’t show up at all even though they‘d been taken elsewhere. Also, why can’t I not just upload pictures without geo data? On the web app, every image needs to be assigned to a location, resulting in potential privacy issues. At least the pictures show up in one place unlike on the web app which mixes my own photos with the highlights or others and does not give my pictures room to breathe. The large annotating text that is placed on top of the photos is absolutely disrespectful as well as gathering all pictures taken in one location into a slide show instead of showing them all side by side. Many users will not take the time to swipe through.
UPLOADING TOURS: The new design celebrating the end of a tour is nice but not polished. Buttons aren’t optimised for my smaller iPhone screen so "skip" or "select reasons to improve that tour" don’t even show up. I have to tap blindly. Annoyingly, even days after I completed a tour, the app randomly shows that "congrats you finished it" screen. Ugh.
PRIVACY SETTINGS FOR TOURS: Why can’t I, as a public profile, not have a default option to hide all new tours instead of having "visible for all" as the preselected option? Just yesterday, when I uploaded that tour, the app showed me "only visible to you" but then decided to randomly change it to "public". When I found out, an hour has passed and many people had already given my tour a like. My main goal for that hike was photographing and I would have uploaded the pictures from my camera later - but these people will never get to see them since the algorithm will not show them the tour a second time since the app manipulated my plan. Incredibly frustrating if you put so much effort into content.
PLANNING / TRACKING A TOUR: Since the major update, the map is still too overcrowded with irrelevant highlights making it overwhelming. Even as a local (pioneer!), I often barely recognise my surroundings on the map. Highlights are all over the place, e.g. you get to see and rate MTB trails when road biking (not talking about general highlights such as landmarks but sport specific ones!). While tracking a tour on a hike, the app is basically locked in that screen and I e.g. cannot answer comments. When spontaneously wanting to add a waypoint on an otherwise unplanned route, the app does not change the start of the tour to my current location. Regarding rerouting, the algorithm isnt particularly smart either.
A stable internet connection is needed for rerouting and planning even though the whole area is stored offline. Guess where you don’t have that? In the woods.OVERALL PERFORMANCE still lacking: It takes ages to load my profile and show my routes, even offline. Oftentimes, when I’m not patient enough and start scrolling or searching, the app will crash. There should be a quick offline mode without the attempt to load that social media like homepage.
When trying to rate highlights, my input won’t even show up after I voted. I have to tap onto Said highlight again to show it. And btw: the tips aren’t shown fully. Only the first 3-5 tips are shown and then repeated as a loop, so new tips won’t even show up. You should also be able to sort tips so that news (e.g. shelter burned down, BBQ place closed indefinitely, viewpoint now illegal to access etc.) will spread around.
And why do I even have to rate highlights beyond my sport? Like why are MTB specific highlights relevant on a road ride? The newly introduced gravel leaderboard is a hot mess but that’s a different story. When adding new highlights, the app takes several minutes until the highlight is created and added to my profile whereas on the web, it‘s there immediately.
That‘s the list of issues I can think off from the top of my head. As a daily user, they unnecessarily make my life harder. Please get your priorities straight and finally focus on basic functionality before introducing the next features.
Overall, I can’t imagine why you won’t focus on mobile first when that‘s likely your prime user group. Who even uses desktop anymore? Many casual people from all age groups (20-80 years!) don’t have a PC anymore, only their phone.