u/Fancy_Marsupial6293

so after they declined me I went and asked the supervisor to check my case again because every time they referred me to the “higher support team” which is always just this one person named “Bella” and every time they just reply with a fill in the blank pre written message. I also went and asked the seller that I got their phone from a year ago about the issue to see what they can do. Any suggestions or tips are welcome! thanks for your time! 😄

https://preview.redd.it/b9569ast7m0h1.jpg?width=1497&format=pjpg&auto=webp&s=f5f78ca5b016cd50a48df8152974a45e0b96ed2c

Hey everyone,

I’m looking for some advice on a situation I’ve been dealing with regarding my Pixel 6a and Google Support.

A while ago, my Pixel 6a started acting up while charging. It got unusually warm (mostly in the top-left area), and I noticed a slight odd smell, so I immediately turned it off just to be safe. Since then, I’ve kept it powered off and stored safely.

After that, I contacted Google Support and found out about the Pixel Battery Performance Program. I submitted my device details, thinking it might qualify for a battery replacement or some kind of support.

Since then, I’ve gotten a couple of conflicting responses one saying my device isn’t part of the impacted list, and another saying my registration was already completed under a case number (even though I never received any actual fix or replacement).

I was also referred to a higher support team and waited for their response, but the outcome still didn’t really change or give a clear solution.

So right now I’m kind of stuck between:

A phone that had a real overheating issue

And support saying it’s either not eligible or already handled

What I’m trying to figure out: What’s usually the best next step when Google support keeps looping like this? Is there a more effective way to escalate, or a different route people have used to actually get a clear resolution?

If there really isn’t another solution through support, I’ll probably end up replacing the battery myself. If anyone knows any reliable places (or services) they’d recommend for that, I’d really appreciate it.

thanks so much in advance!!!

So my Pixel 6a had the battery issue and I submitted the form and chose the $100 cash payment and for people that also did it, what was the process and how long did it take? Did you use the phone while the battery had issues?any things to keep in mind. Thanks in advance!

So my Pixel 6a had the battery issue and I submitted the form and chose the $100 cash payment and for people that also did it, what was the process and how long did it take? Did you use the phone while the battery had issues?any things to keep in mind. Thanks in advance!

So my Pixel 6a had the battery issue and I submitted the form and chose the $100 cash payment and for people that also did it, what was the process and how long did it take? Did you use the phone while the battery had issues?any things to keep in mind. Thanks in advance!

I will use it with an Apple TV so os doesn't matter as much. I want a good app interface and I want it to last me at least 3-4 years. I will want a good gaming experience too. My Budget is around $270! Thanks in advance!

I will use it with an Apple TV so os doesn't matter as much. I want a good app interface and I want it to last me at least 3-4 years. I will want a good gaming experience too. Thanks in advance!

Thx