u/ExpressAd3968

Hi guys hope you can help i me.

Am in a bit of a dilemma at the moment. Around about February time I purchased a used Tesla 3 (21 plate 56k mileage) from a used car dealership in the Midlands, I'm based in London BTW.

it's been less than three months and the car has already developed a problem. In a nutshell there's no heating in the car- only cold air comes out, i get a message on the dash saying there's a problem with the climate control and it needs servicing.

So I contacted the warranty company (the dealer pretty much forced to me to buy it). I felt in pretty good stead as they had told me it was the "gold package" for the first three months so therefore I had a good feeling it would all get sorted.

So I called them and they referred me to a local garage. I left the car with them for a week and they returned it back to me saying unfortunately they cannot deal with it because they cannot get into the diagnostics. Apparently Tesla doesn't make it easy for independent garages to gain access and work with their cars. I found this a little odd because why would the warranty company recommend me to the garage when they clearly gave the impression they don't really deal with teslas.

Anyway after that, they then told me to send it to Tesla direct. (they sounded quite reluctant).

Dropped it off to Tesla, after two days they came back and said the supermanifold compressor (heat pump I believe ) has gone and it would need replacing- they invoiced me a bill of approximately £3000. Quite shocked as I've only had the car less than 3 months and only usually driven on weekends and mostly motorway driving. But then again it's still a used 21 plate with 56k on clock.

I emailed this invoice back to the warranty company. Didn't really hear much for a few days, chased them up and finally got answer. They said they've rejected the claim as apparently this is not within the scope of items covered.

So therefore this I've spent over £15k on a car, had it for less than three months and now I have to to fork out £3k to get it fixed.

You can imagine my dismay- I felt literally sick to my stomach.

I tried getting touch with the used car dealership and it was just be some woman who picked up the phone (Aftersales department) said they made a note and get back to me. I asked to speak to a manager they said no managers available right now.

So I sent an email with a full breakdown of what's happened. Its been over a week and no response.

I called the number today and went straight to voicemail (2pm on a Friday so I'm giving them the benefit of the doubt).

I have no idea how to move forward if I've got a leg to stand on.

Any help would be appreciated.

Thanks