I’ve been tracking the forecast for the past week and it says it’s been pouring non-stop. Locals, is it actually raining that heavily on the ground right now, or is the forecast exaggerating? Thanks!
I had a horrendous experience with IndiGo today at Mumbai Terminal 2, and I’m posting this as a warning about the shady tactics they are pulling to squeeze money out of passengers.
My flight was scheduled from Mumbai to Ranchi at 8:10 AM. Here is a breakdown of the utter chaos and unprofessionalism that followed:
The Gate Denial & Ghosting Staff
• I reached my boarding gate at 7:40 AM, exactly 30 minutes prior to departure. (Standard airline rules state gates close 25 minutes prior).
• There were two IndiGo staff members (one male, one female) standing there with backpacks and paperwork. They bluntly told me the gates were closed because the "flight had been on standby since 4:10 AM."
• I realized I wasn't alone—7 other passengers were in the exact same situation.
• Crucial detail: There were absolutely ZERO final announcements made. No WhatsApp messages, no emails, no SMS updates to warn us.
• When we started arguing and demanding answers, the two staff members literally rushed to the elevators and vanished, leaving 8 of us completely unattended at the gate. Nearby IndiGo staff at other gates told us, "Not our problem, go to the info counter."
The Escort Nightmare
• We rushed to get back out, only to be stopped by security. The personnel took 20–25 minutes just to log the details of all 8 passengers and told us we couldn't leave the secure area without an airline escort.
• We waited for 40 minutes making multiple calls. The responsible staff never showed up. Finally, two off-duty female staff who were leaving their shift took pity on us, signed the passes, and escorted us out. We then had to go through the entire luggage rescanning protocol just to get back to the terminal.
The Extortion at the Info Desk
• By the time we navigated this mess, it was already 10:30 AM. The only other direct flight to Ranchi was at 12:45 PM.
• At the IndiGo information box, there was only ONE guy attending to a massive crowd of about 30 stranded passengers who had all been denied boarding for various suspicious reasons.
• The team lead was completely ignoring the overwhelmed staff member, busy adjusting check-in queues instead. When we raised our voices, she noticed, ignored us again, and then just vanished from the scene.
• After another 30 minutes of waiting, the real motive became clear. We overheard senior staff explicitly instructing the desk agent: "Only entertain the passengers who are willing to pay the ₹3,000 rebooking fee. Ignore everyone else."
• The agent then proceeded to charge ₹3,000 from every single passenger to issue tickets for the next flight.
This entire situation felt completely manufactured to fill up their next flight and extort extra money. No announcements, disappearing staff, zero accountability, and a literal mandate to ignore passengers unless they pay up.
If you are flying IndiGo out of Mumbai T2 anytime soon, be incredibly careful. Arrive at the gate an hour early and don't rely on them to announce anything.
Has anyone else faced this "pay ₹3,000 or get ignored" tactic recently?