I honestly wish I had seen reviews like this before using them.
As a college student during move-out week, you’re already stressed and trying to figure everything out quickly, and this company completely took advantage of that. They make the pricing sound reasonable at first, but once they already have your stuff, random “extra item” charges suddenly start showing up and the total becomes WAY higher than what you originally paid.
The most ridiculous one was getting charged $140 to store a poster tube. Literally a poster tube with some cheap posters inside. When we complained and asked if they could just throw it away instead, they said the disposal fee would ALSO be $140. That’s insane.
They were also super misleading about pickup. They advertise “door to door” service, so we specifically asked if they were allowed to come up into dorm rooms, and they told us yes. Then on move-out day they suddenly couldn’t come upstairs at all, so we ended up carrying everything ourselves anyway in the middle of move-out chaos. If we had known that from the beginning, we never would’ve used them.
Customer service was also exhausting to deal with. It took so much repeated messaging just to get actual answers, and even then a lot of the information ended up being wrong. At one point I literally asked them, “Is this AI?” because the responses felt so weird and unhelpful.
Overall the whole thing felt really predatory toward college students who are stressed, busy, and just trying to store their stuff for the summer. Please be careful before using this company because the final price can end up being WAY more than what they make it seem like upfront.