Mailboxde package “stolen”
Departure country Germany, destination country Germany
bought an expensive item on eBay.de and had it shipped to my Mailboxde address in Germany.
DHL tracking shows the package was delivered at 06:01 and signed by “Mailboxde.com Ond*** Kr***.”
However, Mailboxde claims they never received the package.
Now I’m stuck:
• Seller refuses refund because tracking shows delivered
• Seller stopped responding
• Mailboxde says they will open a DHL investigation
• eBay will likely see this as “delivered,” which is risky for an INR dispute case (item not recieved)
What worries me most is that someone signed for it, but Mailboxde still says they don’t have it. So either:
• it was misdelivered
• or signed incorrectly / fraudulently
response from mailboxde
"As part of the simplified handover, this carrier signs the delivery on behalf of our company at its transport centres sooner than the real delivery.
According to the contract with DHL, we are entitled to complain about this shipment and to write a solemn declaration signed by witnesses"
Mailboxde mentioned compensation might go through the seller (since they are the DHL customer), but nothing is guaranteed. They said he should contact the police / open claim
I have:
• eBay transaction proof
• correct address (with my Mailboxde ID)
• communication with both seller and Mailboxde
• Writen confirmation from mailboxde that they did not recieve this item
Another thing is, on sellers label, adress is not exact as it is on my ebay. For some reason DHL truncates it and instead puts just half of the adress. I tried reaching out to DHL as well, but no response. Only sender can open claim there.
Questions:
• Has anyone won an “item not received” case when tracking shows delivered (especially with forwarding services like Mailboxde)?
• Is Mailboxde responsible if they are listed as the recipient but deny receiving it?
• Should I escalate immediately to eBay, or wait for DHL investigation?
This is a lot of money for me, so I’m trying to avoid losing it due to a technicality.