Worst Experience with JioMart Digital / Reliance Digital – Bought 2 Laptops, Both Started Having Issues Within a Week
So recently I went to Ambience Mall and purchased 2 laptops from the Reliance/JioMart Digital store there.
Both laptops were Lenovo IdeaPad Slim 3 i5 13th Gen models.
At first everything seemed fine, but within just one week, both laptops started having display issues. Imagine spending so much money on brand-new laptops and then facing problems almost immediately.
We took one laptop for replacement and thankfully that replacement process got completed. But the real frustration started after that.
Yesterday, on 8 May (Friday), we again visited the store regarding the second laptop issue. The staff simply told us that “aaj nahi ho payega” and asked us to come again the next day. The worst part was that other customers’ work was still being done at the same time, so it honestly felt very unprofessional and unfair.
Now we’ve been forced to make multiple trips again and again without any proper resolution, compensation, or even basic customer support. It feels like once the product is sold, the customer no longer matters.
My overall experience with JioMart/Reliance Digital has been extremely disappointing:
2 new laptops developed issues within days
Multiple unnecessary store visits
Poor handling by staff
No proper support or compensation
Customers are being made to run around repeatedly
I never expected this kind of service after buying brand-new laptops from a reputed store. Just sharing my experience so others stay careful while purchasing expensive electronics from there.