u/DoesntEat

Does anyone have customers who start a separate email thread with just you (the CSM) with questions about one of their open support tickets?

This drives me up a fucking wall. I have a customer who makes doing this their entire personality. I’m happy to get technical and troubleshoot, but when they have an open ticket, I just can’t comprehend why they want to keep a separate side email thread running with just me to ask random questions like “what does the Support team mean by this?” when they can simply ask the source directly within the email thread.

Thanks Mr. Client, that’s a great question! You know, the engineer in the email thread for your support ticket would happily answer your technical question related to the ticket if you asked him in your fucking open email thread with him! Why play this stupid game of telephone when the source to resolve your issue is available right there?

reddit.com
u/DoesntEat — 23 hours ago
▲ 144 r/EDH

I witnessed one of the worst adult temper tantrums last night at my LGS on turn 6 or so after I made a political deal to have my [[Vaevictus Asmadi, the Dire]] trigger target someone’s creature token in exchange for the controller of said token not removing Vaevictus before going to combat. The other two players had clear threats that needed to be removed, so I took the deal.

The whiny guy immediately got upset and accused me of colluding with the player I made the deal with and told me my play “wasn’t optimal” when I would have lost Vaevictus to removal and received no value from it before combat if I didn’t make the deal.

As soon as I went to combat and put the Vaevictus trigger on the stack, he rage scooped, said the game was bullshit, packed his belongings, and left. That huge reaction over a single Vaevictus trigger felt absolutely ridiculous. I couldn’t help but wonder how this person would handle IRL situations outside the game that don’t go their way.

Edit: I should add the guy had been playing for at least the past 20 years, so this was definitely not a new or young player (although that still wouldn’t be a valid excuse for this behavior).

reddit.com
u/DoesntEat — 10 days ago