Commissioners, is it reasonable to ask for a refund here?
So I’m kinda new to commissioning and wanted to get some opinions before I push this further.
I recently found an Etsy cosplay commissioner with a 4.8 rating, and their review photos looked really good. I decided to commission a pretty simple outfit based on a game character:
white corset top
baby pink shiny ruffled skirt (with a slit)
pink rhinestone belt
Nothing super complex. Honestly, I probably could’ve found something similar on Amazon, but I wanted it tailored to fit me well, so I went the commission route and paid around $400.
Now, I did think $400 felt a bit steep for something this simple, but the seller emphasized “high quality,” so I trusted it.
Here’s where things started feeling off:
They didn’t ask any clarifying questions about the design at all… just took my measurements and disappeared.
After a week, they sent a progress photo… and it looked completely off.
Issues:
The skirt is bright pink, not baby pink
No ruffles, no sparkle — just looks flat and cheap
The belt is literally a thin red belt that looks like it came from a dollar store
The corset is okay, but now I’m questioning if they even made it themselves
I raised concerns, and their response was basically:
“I’ll change the belt”
Then they showed me a replacement belt that looks like a random $20 Amazon belt… and it’s still not even accurate to the reference. I complained about the belt too, and the response was “I handmade it for three months, you are out of budget but I will give it to you for free.”
At this point I’m honestly really disappointed. I know they have a “no refunds after production starts” policy, but the final product is so far from the reference that it doesn’t feel like what I paid for at all.
So…
Is it reasonable for me to push for a refund here?
Or am I stuck because of their policy?