u/Deadrez312

I was told at my local store that the protection plan would cover burn in, dead pixels and hardware issues that I can simply bring it in and if they can’t fix it I get in store credit for what I paid. While online and contacting the chat support/calling said it does not cover burn in and dead pixels have to be all clamped together. Which is it? Should I just refund the protection plan? Has anyone had success with this recently?