u/DLVRULZ

I brought in a camera for repair, The film counter was getting stuck. I also wanted to have a CLA on it. The total cost was $300.

When I got it back and finally start using it, I noticed that the film counter is exactly the same as before, broken. Not only that but now the advance lever will rip the film out of the canister if I advance it too far. This did not happen before.

TBH I was really mad when the film got ripped out and immediately wrote an email with a rude tone. Just because Im asking if in the jerk, here is that angry email. I admit it is over the top.

“Hi (redacted) Photo people, I have some very bad news.

I asked you to fix the film counter. The film counter is just like before, completely in-operational. On top of that you tightened up the film advance so much that it now rips out the film from the canaster and I can not rewind it back. Maybe it wouldnt be a problem if the film counter worked. So now I am down 300 dollars and went from having a working camera to one that can't be used at all. 

If you dont know what you're doing, just turn down the job.”

I went back into the shop, the guy at the front desk offered to repair it under the 3 month warranty I have, but I told him to just return it the way it was before so it didn’t rip out the film, forget about the film counter because he clearly didn’t fix it, and asked him to give me a refund. He then started explaining to me that the only reason the film got ripped out was because I advanced it to much.

When I asked him about the film counter and why he didn’t test it out to see if it had actually been repaired. He told me that they always do test it out, and I might not have carried it home the right way. He also said the repairing vintage cameras is always an experiment and sometimes it doesn’t work out. If it turns out we cannot fix the film counter then we will consider a refund. He then told me the tone of my email was rude and not necessary (fair), that he’s been shooting from for over a decade and the tech has been working there for 40 years. But the truth is I walked in with a camera that worked and now I feel like I paid 300 dollars to have one that is not usable. 

I guess my question is, does this come with the territory of using old cameras and this is something that would happen to any repair shop. If it is I can accept that. Or are these guys incompetent and I should call the credit company I paid for this with and dispute the charge and find another place, probably Japan, to fix this camera.

Please let me know if Im in the wrong here.

I’ve only been shooting for 3 years and this is my first negative experience with a camera repair shop. Please tell me if Im the AH. If I am I will apologize to this shop.

I brought in an Olympus pen FT camera for repair, The film counter was getting stuck around 40. I also wanted to have a CLA on it. The total cost was $300 and it took two weeks to get back to me.

When I got it back and finally start using it, I noticed that the film counter is exactly the same as before, broken and it gets stuck in the same exact place it did before. Not only that but now the advance lever will rip the film out of the canister if I advance it too far. This did not happen before, the sprockets would skip the perforations and there was never so much pressure on the canister that it would rip out the film if I hit the end of the roll.

TBH I was really mad when the film got ripped out and immediately wrote an email with a rude tone. Just because Im asking if in the jerk, here is that angry email. I admit it is over the top.

“Hi (redacted) Photo people, I have some very bad news.

I asked you to fix the film counter. The film counter is just like before, completely in-operational. On top of that you tightened up the film advance so much that it now rips out the film from the canaster and I can not rewind it back. Maybe it wouldnt be a problem if the film counter worked. So now I am down 300 dollars and went from having a working camera to one that can't be used at all. 

If you dont know what you're doing, just turn down the job.”

I went back into the shop, the guy at the front desk offered to repair it under the 3 month warranty I have, but I told him to just return it the way it was before so it didn’t rip out the film, forget about the film counter because he clearly didn’t fix it, and asked him to give me a refund. He then started explaining to me that the only reason the film got ripped out was because I advanced it to much, and I should have payed more attention the the resistance of the film and then I wouldnt have ripped it out, this might be true. 

When I asked him about the film counter and why he didn’t test it out to see if it had actually been repaired. He told me that they always do test it out, and I might not have carried it home the right way. He also said the repairing vintage cameras is always an experiment and sometimes it doesn’t work out. If it turns out we cannot fix the film counter then we will consider a refund. He then told me the tone of my email was rude and not necessary (fair), that he’s been shooting from for over a decade and the tech has been working there for 40 years. But the truth is I walked in with a camera that worked and now I feel like I paid 300 dollars to have one that is not usable. 

I guess my question is, does this come with the territory of using old cameras and this is something that would happen to any repair shop. If it is I can accept that. Or are these guys incompetent and I should call the credit company I paid for this with and dispute the charge and find another place, probably Japan, to fix this camera.

Please let me know if Im in the wrong here.

I’ve only been shooting for 3 years and this is my first negative experience with a camera repair shop. Please tell me if Im the AH. If I am I will apologize to this shop.

I brought in an Olympus pen FT camera for repair, The film counter was getting stuck around 40. I also wanted to have a CLA on it. The total cost was $300 and it took two weeks to get back to me.

When I got it back and finally start using it, I noticed that the film counter is exactly the same as before, broken and it gets stuck in the same exact place it did before. Not only that but now the advance lever will rip the film out of the canister if I advance it too far. This did not happen before, the sprockets would skip the perforations and there was never so much pressure on the canister that it would rip out the film if I hit the end of the roll.

TBH I was really mad when the film got ripped out and immediately wrote an email with a rude tone. Just because Im asking if in the jerk, here is that angry email. I admit it is over the top.

“Hi (redacted) Photo people, I have some very bad news.

I asked you to fix the film counter. The film counter is just like before, completely in-operational. On top of that you tightened up the film advance so much that it now rips out the film from the canaster and I can not rewind it back. Maybe it wouldnt be a problem if the film counter worked. So now I am down 300 dollars and went from having a working camera to one that can't be used at all. 

If you dont know what you're doing, just turn down the job.”

I went back into the shop, the guy at the front desk offered to repair it under the 3 month warranty I have, but I told him to just return it the way it was before so it didn’t rip out the film, forget about the film counter because he clearly didn’t fix it, and asked him to give me a refund. He then started explaining to me that the only reason the film got ripped out was because I advanced it to much, and I should have payed more attention the the resistance of the film and then I wouldnt have ripped it out, this might be true. 

When I asked him about the film counter and why he didn’t test it out to see if it had actually been repaired. He told me that they always do test it out, and I might not have carried it home the right way. He also said the repairing vintage cameras is always an experiment and sometimes it doesn’t work out. If it turns out we cannot fix the film counter then we will consider a refund. He then told me the tone of my email was rude and not necessary (fair), that he’s been shooting from for over a decade and the tech has been working there for 40 years. But the truth is I walked in with a camera that worked and now I feel like I paid 300 dollars to have one that is not usable. 

I guess my question is, does this come with the territory of using old cameras and this is something that would happen to any repair shop. If it is I can accept that. Or are these guys incompetent and I should call the credit company I paid for this with and dispute the charge and find another place, probably Japan, to fix this camera.

Please let me know if Im in the wrong here.