u/Consistent-War-7335

Well my previous account the iv had for 13 years and i got hacked back in 2023, the person who hacked my account and paid 10 thousand dollars in Meta advertising, wasnt my money, they used a debit card that didnt belong to me...possibly a stolen card??

Well anyway after recently trying to start up my side hustle, i decided to try my luck once again with Facebook/help, however, because the hacker removed myself as an admin, facebook will not help me because i dont have admin access to request the help....its fucking absurd.

I believe that the dodgy meta ad campaigns are directly related to my marketplace engagement drastically dropping over night, so i decided to create an entire fresh account and start from scratch.

All was good for the first 5 hours and already made 20 sales, but then all engagement abruptly cut off. I asked the stupid facebook bot if i have any marketplace restrictions on my account, and it confirmed i do and wont bloody elaborate on what terms and conditions i supposedly broke.

This is absolutely stupid, because when i check my account health under settings it states that i have full access to marketplace.

Im starting to think that the Ai chat bot just blurts out unfiltered nonsense however it sees fit, based on the question you ask.

And why on earth is it impossible to get hold of a real person? No email address or anything!! Iv asked the chatbot to put me through to a customer service rep and all it says is "please wait a few minutes while i connect you".....a whole hour has gone by and theres still nothing.

Well i was recently going through my meta ads account and noticed that the account is disabled since 2023, due to breaking their terms and conditions. I installed meta ads manager for a bit more insight on the issue, and i discovered that my ad account has spent a total of ten thousand dollars, multiple micro-transactions between $80-$150. These transactions are not from my personal debit card though, someone has obviously hijacked my account and added their own payment method, possibly a stolen card? To make matters worse is that they have removed myself as an admin, so i literally cant do anything to rectify this since you need to be an admin to request an account restrictions review.

After digging through the facebook/hacked pages i came across a section that says "this section is for hijacked accounts that have had admin rights removed" I click the submit button and im greeted with a message which says "you cannot proceed as your not an admin of any page"

Seriously? Facebook is so fucking broken and it seems impossible to get hold of a real person. Like they literally offer help for hijacked admin accounts, but turn around and say im not able to get help because im not an admin. This is so fucking stupid its laughable.

Im so close to deleting my facebook account and starting fresh, but then again, it probably wont allow me to delete the meta account because IM NOT AN ADMIN.

Well I have a number of account issues so I will try to break it down as best as i can:

I have never really bothered with Meta ads and whatnot up until recently when i tried to create a profile that i could potentially monetize. I have a red mark next to my personal account in the Meta Business Suite which says my account has restrictions and i cant use it to run ad campaigns. This is no real direct problem because it allows me to create and use a second meta profile to use for ads etc, however, after viewing the payment history iv noticed that there has been hundreds of dollars worth of transactions dating as far back as 2023. I did not make any of these transactions, and they are from a debit card number that doesn't belong to me.

I cant request to have my account restrictions reviewed and lifted because the "request review" button is greyed out, informing me that i cant request a review due to not having administrative rights over my own account, and i must ask the account admin. So it seems that my account was hacked at some point and im stuck in this repetitive loop of talking to a facebook chatbot that never puts me through to a real person.

The second issue is unrelated, well at least i think it is.

I have been selling items on FB marketplace recently, and its an item that sold incrediblly well to the point of making 200 sales the first week. I eventually ran out of stock so i ordered more and threw them up on MP.....I got absolutely no responses at all, and i knew something was up because there was no way i could go from having literally hundreds of responses a day to absolutely zilch overnight. I contacted that silly chat bot on the FB help page and it said there's a restriction on my account from 2 days prior and i dont have 2 factor authentication enabled, adding to the lack of marketplace reach. I didnt believe this whatsoever, but i enabled the authentication crap in my settings anyway and began getting sales again 3 days later, but nothing like i was getting before.

I spoke to the chat bot again and it thanked me for enabling 2factor authentication then went on to say there is still a restriction on my account...but will not elaborate on what has caused the restriction, its just a blanket "you have a restriction on your account, and thats that"

Furthermore i have also spoken to the chatbot in regards to the Meta issue and it keeps referring me back to that fucking "request review" button in the Meta settings. But i cant do anything with that damn button as iv had my admin rights removed without my knowledge.

This shit is driving me insane because theres no email or any way to contact a real person. Its fucking bonkers.

Any help/advice is greatly appreciated