I need answers !!
I’ve been at my local Culver’s for over three years, and I’ve noticed that the scoop sizes seem to change all the time. We’re told we’re over-portioning, but when I check the guide, it says 9-10 ounces for two scoops of custard with and without any toppings, and then it’s usually only 1 ounce for each topping. Our managers say that the guide we are seeing includes toppings, so if someone wants four toppings like the usual strawberry, pecans, fudge, and banana, does that mean we scoop a “one scoop around 5 ounces” in a 2 scoop and then add the 4 ounces of toppings to reach the 9-10-ounce goal for two scoops? That would be a huge lie and a loss for our customers. I’m not sure, but I’d love to hear what other Culver’s think and what they do. (And then customers always complain about our proportions being on the smaller level.)