TL;DR:
Phone shows 0% battery bug, apps won’t open, data still shows in storage (~119GB), USB not working. Likely system/data corruption after repair.
I don’t care about the phone — only need to recover my data. Any way to do it without factory reset?
Hey everyone,
I’m honestly in a pretty bad situation right now and could really use some guidance.
I have a Realme X2 Pro (~5 years old). Recently, my screen got damaged, so I went to a local repair shop and got it replaced (I had repaired it once before as well, but never had issues like this).
After this repair, the phone started acting weird:
- It shows 0% battery even when it’s actually charged (it charges fine when switched off)
- When I unlock the phone, the UI loads, but:
- Apps don’t open
- Sometimes they appear greyed out or disappear completely
- I get errors like “failed to read app data / cannot start app”
- The phone restarts randomly
- USB connection doesn’t work, so I can’t transfer data
- In storage settings, it still shows around 119GB used, with app sizes listed — so I’m assuming the data is still physically there
From what I understand, it feels like:
>
My main concern
At this point, I honestly don’t care about fixing the phone.
My only priority is recovering my data
This includes:
- Photos from my childhood till now
- Personal files
- Data inside private space
- I only had about 20% backup, so most of it is still on the device
What I’ve tried / observed
- Phone sometimes boots into recovery
- “Online update (keep data)” shows no updates found
- I haven’t done a factory reset (trying to avoid it completely)
- I’ve seen similar issues online where people suggest reset, but that wipes everything
What I’m looking for
- Is there any way to recover data in this state?
- Has anyone seen this kind of data partition / encryption failure after repair?
- Would something like:
- Manual firmware reinstall (without wipe)
- Or EDL / service tools help in restoring access?
Or should I directly go to a professional data recovery lab?
I know modern Android encryption makes this harder, but since the storage still shows data usage, I’m hoping there’s some chance.
If anyone has experience with similar issues or knows what the best next step is, please help.
This data is really important to me.
I have used ChatGPT for paraphrasing and the images seen are taken from Youtube.
Thanks in advance.
