I am extremely disappointed with my new IHG One Rewards Business Credit Card experience. For anyone considering this card, there are several important issues to be aware of.
First, the card has not been compatible with any digital wallet services in my experience, including Apple Wallet. In today’s environment, that is a major inconvenience and not what I would expect from a premium business credit card.
Second, the card does not appear to integrate smoothly alongside my other Chase accounts and cards, which has made account management unnecessarily confusing and frustrating.
I have also received multiple emails from Chase asking me to change the names on my other Chase credit cards, creating even more confusion shortly after opening this account.
Most disappointing of all has been the customer service experience. After spending hours trying to resolve these issues, I still have no clear answers or resolution. Communication has been poor, follow-up has been inconsistent, and overall support has fallen far below expectations.
I expected a much smoother and more professional experience from both Chase and the IHG Business Card program. Instead, this has been one of the most frustrating credit card experiences I have had.