r/ihghotelsresorts

Has anyone stayed in the Kimpton Ashbel in NYC yet? Specifically experiences with the Premier Room with jetted tub? I’m curious how the room was and how the tub was.

I am a person who has large knowledge with security and privacy. I have tons of layers of security both my personal and professional life both on paper trails and digital trails. But nothing protects you with a company that is neglecting youre own security. I even rotate my password and refresh it every 6-12 months, sometimes more often than my most job request their employees to refresh their passwords.

Today, I learned that IHG allowed a stranger to log in to my account and book with my points without giving me any kind of notification or alert. Instead, the scammer tried to send me and spam my inbox to confuse me from seeing the "confirmation" email that they booked 3 nights under my name.

What should have been a very relaxing night for me, end up me figuring out whats happening, changing password on ALL of my accounts, because IHG cant tell me how those scammers were able to get my account information. And lastly, dealing with IHG to claim back all my points.

This is unbelievable and very time consuming. The only good thing is that they told me that they are working on a 2FA system to be put live around 2nd/3rd quarter of this year. I cant believe that even with all of my precautions, it only took one flaw of a company to get my account comprimise.

So anyone who starts having spams all over the email inbox, check your IHG first.

Thanks for letting me vent.

Hi All,

I have a reservation at the new Six Senses London that I have been looking forward to. As an IHG Platinum Ambassador, I look forward to the Six Senses specific benefits, which included the 2 complimentary massages.

However, I just received word from the hotel that this benefit has been discontinued? I don’t believe I ever received formal notification from IHG.

Additional information from the hotel:

“During the final preparation checks, a leak was discovered in the pool, which requires immediate attention before it can safely open for guests. As a result, our indoor pools (including the magnesium pool and cold plunge pool), Finnish sauna and steam room will unfortunately not be available during your stay. I sincerely apologise for any inconvenience this may cause.

That said, several of our wellness experiences remain available. Our Hammam, Bio Sauna, Infrared Sauna and Ice Bath can be booked and enjoyed as part of our curated spa experiences, alongside our full menu of treatments, allowing you to design your own moments of relaxation and rejuvenation. Our gym is also fully operational throughout your stay.

If access to the pool and thermal facilities was a key part of your stay, I completely understand and would be pleased to assist you should you prefer to cancel or amend your reservation, entirely free of charge.”

What a shame. I supposed I will be cancelling my stay as pretty much everything I was looking forward to for my stay is unavailable. And for $1200USD/night just for a room?

No thanks.