I live in a multi-building condo complex. There's an individual internet drop to each building's maintenance room. Our building of 14 units has had no streaming or internet for over two weeks. I called service - they showed up, checked and told me that they need to access to the maintenance room where the connection is because "there's no signal on the line." I told him I was a tenant and had no access. He actually asked me "Then why did I call?" Er, because I have no internet or streaming. "Well, the building management has to arrange it." OK, two weeks later and nobody has called Spectrum and Spectrum has not called them. Our property manager quit a month ago, so the office has been empty since then, except on random days once a week when someone stops by to pickup checks.
I received a notice today from management that the trouble ticket was closed and the issue solved. Except it was not. I messaged with Spectrum. They REFUSE to accept a complaint from me concerning the entire building and refuse to call anyone but me. Their solution is to send a maintenance guy out again, and I know how that will end. So what I am going to do is have service come out every single day until it's fixed. I have to use my phone as a hotspot to use the web. Maintenance will be here in an hour (impressive actually) to twiddle their fingers and ask for access to the maintenance room.