u/AttentionKey318

My partner keeps getting this message pop up on his PlayStation:

Can't use the M.2 SSD inserted in the expansion slot.
Use an M.2 SSD that meets these requirements:
• PCle Gen4 or later
• Capacity of 250GB minimum and 8 TB maximum • Turn off your PS5, and then remove your M.2 SSD.

He doesn’t have a M.2 SSD card inserted and never has.
We’ve cleared the cache, rebuilt the data even factory reset the whole thing and still not working.

We’ve looked into the port and cleaned everything, there was no dust or debris.

Does anyone else know what the next move would be? Does anyone know how much it would be to fix? Based in Birmingham UK

My partner keeps getting this message pop up on his PlayStation:

Can't use the M.2 SSD inserted in the expansion slot.
Use an M.2 SSD that meets these requirements:
• PCle Gen4 or later
• Capacity of 250GB minimum and 8 TB maximum • Turn off your PS5, and then remove your M.2 SSD.

He doesn’t have a M.2 SSD card inserted and never has.
We’ve cleared the cache, rebuilt the data even factory reset the whole thing and still not working.

We’ve looked into the port and cleaned everything, there was no dust or debris.

Does anyone else know what the next move would be? Does anyone know how much it would be to fix? Based in Birmingham UK