Charge was for 123.xx - I had 50.xx in the account (paypal balance) which it took, and charged the remaining 73-ish to the bank, but it ALSO charged the amount that I had in balance to the bank too.
Problem should be an easy fix, so I called (actually phoned) paypal and the customer service guy saw the issue, but instead of fixing it he decided to make the issue a LOT worse by 'charge back' the payment, which at the sellers site, ended up being a frozen order and locked account due to security reasons, and I've been 'force logged out' of paypal twice now since this happened earlier today.
Now I have supplied them all info (including original receipt, showing actual charge, the paypal records,showing it used paypal balance and charged the remaining 73-ish to bank, and the bank records, showing these 2 charges, along with OTHER paypal charges also placed today that had no problems) and I think giving them full proof / evidence that the issue is not due to my mistake or the sellers, but fully upon paypal, was when they issued the charge back (which lead to the locked account and frozen orders)
Now I wonder at this point, other than sitting on my thumb and waiting for it to fix itself, how would one normally go about something like this. It clearly is paypal's system making an honest mistake, which should have resulted (after a human placed eyes on the problem and saw for themselves the issue) in a swift fix, but has escalated so far beyond (I could have simply canceled the order as soon as I noticed the mismatch and redone it later, but felt that this would be something that paypal would want to be aware of... mybad...) but now due to the order being frozen, and the account being locked(I cannot place or modify orders, but can still navigate the website) I am stuck waiting on paypal to 'decide' if it was an issue or not (And I think the customer service guy getting annoyed with me and telling me to calm down didn't help much...)
So what would u guys do if a similar situation happened. What CAN I do at this point? (Other than wait?)