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I ordered the L size(large), package came, took out the knee support and my mother instantly said yeh toh chota dikh raha hai(she didn't try them on)so I checked for the size and the packet mentioned medium, I thought maybe it was some error, and checked for the size tags on the knee support( i know it has size written on them too) even that mentioned Medium, it had a 72 hour replacement policy so I reported it to blinkit for wrong item and now to not replace it they are saying the item has been disposed off or used
I have attached pictures in this post, look at the item, not even the creases on the item has been disturbed and these people are claiming it is used or disposed off and just closing the conversation, the packet is A ZIPLOCK BAG, PACKET HAS NOT BEEN TORN OR CUT BY ANY MEANS, IT HAS ZIPLOCK just for the purpose of opening and closing it to check items
I don't know what to do now, either they are just wasting my time to pass the 72hours replacement policy, or they don't want to accept their mistake
Please someone help me what options do I have, their support is just closing the conversation, I want to escalate this