I just got promoted but I think I just lost it.
I was informed unofficially last week that I will be promoted. I was excited and even shared the news with my parents! All of my colleagues are so happy for me.
Until I was given a ZTP today for a call that I made 2 weeks ago because I failed to verify a customer properly. I didn't realized that she only gave me her first name and her phone number. I was not able to get her last name.
Now, I am losing confidence na for my promotion. I know it is my fault since I became careless.
:(